Refund policy

As a small business we are unable to offer free returns at this stage. However, if your product arrives faulty or broken then we will reimburse your postage costs (to a maximum of £5.47) once we've received your parcel. We will require proof of postage.
 

We do accept returns/refunds for:

  • Items that have arrived damaged.
  • Faulty electric wax warmers.

If you return an item outside of it's original packaging then we won't be able to offer a refund.

If you would like to return something to us then, in the first instance please email info@dewickscandles.co.uk with your order number, the nature of your problem and any supporting photos. In the unlikely event your order is missing items, please send a photo of the products you received, the invoice and the packaging it arrived in.

Return Address: De Wicks, The Fold, Crundale, Haverfordwest, Pembrokeshire. SA62 4DL
 

We do not accept returns/refunds for:
 

  • Sample pots as these are samples of our larger products.
  • Wax melts and candles that have been used or partially used.
  • Wax melts that you don't like the scent of. Scent is subjective which is why we have launched our sample range so you can try scents before purchasing our larger products.
  • Products where the fees have been donated to a charity or good cause.
  • Custom-made products.


Damages and issues
Please inspect your order upon receipt and contact us immediately if an item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

EU Right of Withdrawal

If you are based in the European Union, you have the right to cancel or return your order within 14 days of receiving your items, for any reason and without justification.

To exercise your right of withdrawal, please notify us within 14 days of delivery by contacting us at info@dewickscandles.co.uk
You then have a further 14 days to return the items to us.

We will issue a full refund within 14 days of receiving the returned goods. Refunds will be made using the same payment method used for the original purchase.

Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.