Shipping policy

Shipment processing time

All orders are processed within 3 business days although this can increase to 7 business days at busier periods such as the Christmas period. You will be notified of any delays if your order has already been placed or by information provided on the main website page should you not have placed your order.

Depending on your choice of shipping method, the majority of our carriers operate on weekends (excluding Sundays) but do not deliver on bank holidays. Should you need an order quickly, please contact us to discuss your needs on info@dewickscandles.co.uk

Shipping rates and delivery estimates

Shipping charges for your order will be calculated and displayed at checkout. The shipping costs are based on the weight of your parcel and cannot be altered by us.

Shipment method	Estimated delivery time	Shipment cost
Royal Mail 2nd Class	3-5 business days	Starting from £3.00
Royal Mail 1st Class	2 business days	Starting from £3.95
Royal Mail Tracked 24	1 -2 business days	Starting from £8.16

At peak periods, delivery delays may occur and, whilst we strive to have your order with you in the expected time frame, once the item has left us, we are unable to control the time of its arrival.

Shipment confirmation and order tracking

Once your order has been dispatched you will receive a notification email from us. If you have chosen a tracked method, we will provide you with your tracking details at this point. If you have provided a mobile phone number, you will also receive texts from your chosen carrier at this time.

Collection

Please wait until you have received an e-mail confirming your order is ready for collection before visiting us. We are unable to leave orders outside the property indefinitely for security purposes. If your order has not been collected within 3 days, it will be removed from the collection box and will be stored inside. Please knock on the main door or chat with us through the CCTV camera above the main door to collect your order.

Customs duties and taxes

De Wicks™ Home Fragrances is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

De Wicks™ Home Fragrances is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or us directly to file a claim. Please save all packaging material and damaged goods before filing a claim and send photographic evidence to us including any packaging that may be damaged, damaged products and protective wrapping supplied by the carrier.

International Shipping Policy

We currently do not offer shipping across mainland Europe and the United States of America.

Returns Policy

Please look at our returns policy to find out how to make a return or if you have received damaged goods. 

For more information, email support at: info@dewickscandles.co.uk